Learn how to speak with confidence – people love to be in the company of assertive people
commmunication skills coaching

Communication Skills Mastery

About the course

This communication skills mastery course aims to help your key employee communicate (visually, verbally and vocally) more professionally, ethically and appropriately in a business framework.  Talent Fusion understands their challenges in their daily communication tasks and the course has a focus on giving them tools and techniques to speak and write with clarity to their subordinates, peers, team leaders, managers and most importantly existing / new customers.  To communicate effectively, people need to adopt to specific situations with people, requiring a willingness to develop self-awareness and people skills throughout their job/career. Participants will experience a new way of speaking and writing that will increase their assertiveness, confidence, enhance their knowledge and approach in how they promote, speak, write about their products and services; where communication, no matter what type it is, is paramount to business success, growth and longevity.

Our intention for you (Aim & Objective)

By the end of this Communication skills mastery course, the participant will have learned how to write and speak professionally in 1:1, in small groups and large groups (in person and remotely) and have developed techniques that they can specifically use in their place of work and indeed in their personal lives too.

What you will learn (Content)

  • The ‘Contents’ below (in no particular order and not exhaustive) will all be covered both directly and / or indirectly with the participant:
  • Reflecting on communication experiences
  • Being self-aware
  • Belief in your products / services
  • Subject knowledge
  • Why we do what we do ‘v’ what we do
  • Effective listening skills
  • Speaking state / stance
  • Speakers’ mindset
  • Assertiveness skills
  • Building self-confidence
  • Report correspondence writing
  • E-mail correspondence writing
  • Your speaking voice
  • Improve workplace relationships
  • Networking skills
  • Handling nerves, stress and anxiousness before and during your speech delivery
  • Breathing
  • Learning styles
  • Captivating and impactful introductions and communication
  • Designing and preparing sales pitch narrative
  • Delivering a sales pitch In-person
  • Delivering a sales pitch remotely
  • Tailored selling / sales techniques (existing / new customers)
  • Interaction with customers
  • Develop better customer questioning skills
  • Handling customer questions
  • How to motivate and inspire people
  • Building instant rapport
  • Becoming an influential leader
  • Handling self-limiting beliefs
  • Negotiate effectively and efficiently
  • Requesting and giving feedback
  • How to say ‘No’

What you will be able to do after the course (Outcome)

  • Be more assertive and more confident
  • Speak with impact, authority and clarity
  • Write professionally
  • Thrive in your career, where speaking is a natural competency for you
  • Be seen as ‘the person to go to’


  • 1 : 1
  • 3 to 5 sessions of 1.5-2.5 hours each per week, over 3 to 5 weeks, completely private and confidential
  • On-going support, if required



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